Examples Of Issue Tracking Software

# Issue Tracking Software

Prerequisites

What Is Issue Tracking?

Published May 16, 2018

Contributor Jean Shuler

Issue tracking software is used to make it easier for software developers to manage, record, track, resolve and be able to search on past issues, software bugs, or other problems. Issue Tracking software is especially useful in eliminating duplicate efforts.

The Issue Tracking software that is used most frequently by software developers are listed but many other Issue Tracking Software Tools are available such as for HELP desks and are more customer focused to deal with business practices and ITIL standards.

Software developers who collaborate and work in a community environment want simple but effective tools that are intuitive and easy to use. At the same time, they want the tool to be robust and have options that are straight forward to understand and are benefical to all the users of the tools.

As a community, we are talking to scientific software developers to find out which tools they use that are the most effective for the way they work. Some developers collaborate across the country and on different time zones and have to work rapidly to meet hard deadlines.

The following is a short list of Issue Tracking Software that is used or recommended by scientific software developers in the High Performance Computing and Exascale Community.

There are many Issue Tracking Software systems that are used for a variety of purposes such as HELPDESKs and businesses who need ITIL standards. This article will focus on Scientific Software Issue tracking tools for a community of people who collaborate across distances and disciplines (computer scientists, engineers, physicists, software developers, etc.)

Issue tracking tools are chosen for a variety of reasons:

  1. Be accessible anywhere, from any system, i.e web based
  2. Be available for both users to report bugs, track progress on requests
  3. Allow developers to manage permissions for updating issues
  4. Provide email updates on status of issues
  5. Allow priority setting on issues
  6. Allow searching and sorting
  7. Allow labeling issues with keyworks to facilitate searching
  8. Allow establishing and tracking milestones needed for resolutions
  9. Allow both users and developers the ability to add and update notes
  10. Provide links from the issue tracker to the commits in the software that represent progress on the issue
  11. Be intuitive to new and casual users, and retain features needed by experienced developers
  12. Have a help package and good documentation
  13. Be affordable (no hidden costs)
  14. Provide many features and functions - (features not used can be transparent)
  15. Provide history tracking, intuitive workflow, continuous integration, and real-time collaboration

modern web-based repository hosting systems, BitBucket, GitHub, and GitLab provide integrated issue tracking systems and support most, if not all of the capabilities listed above.

One of the most popular Issue Tracking software is Jira and others are listed

Wikipedia has an extensive page on the comparison Issue tracking systems

  • Wikipedia

    • JIRA by Atlassian Jira is a proprietary Issue Tracking product, developed by Atlassian. It provides bug tracking, issue tracking, and project managment functions. According to Atlassian, Jira is used for issue tracking and project managment by over 75,000 customers in 122 countries around the globe and is a mature, usable software product. Thousands of teams choose JIRA to capture and organize issues, assign work, and follow team activity.
    • TRACKER by PhaseWare Another well-established Issue Tracking product, which supports organization needs. Their Issue Tracking solutions provide a customizable and configurabe, responsive tool set to help your business streamline the issue tracking process, effectively manage the workload, and increase productivity.
    • Bugzilla: Bugzilla is a web-based general-purpose bugtracker and testing tool originally developed and used by the Modilla project and licensed under the Mozilla Public LLicense. Bugzilla is server software designed to help manage software development. Its features are: excellent security to protect confidntialitiy, integrated email capabilities, advanced query tools that can remember your searches.
    • Bitbucket: Built for professional teams - Distributed version control system that makes it easy for you to collaborate with your team. The only collaborative Git solution that massively scales
    • GitHub: GitHub is a web-based hosting service for version control using git. It is mostly used for computer code. It offers all of the distributed version control and source code management functionality of Git as well as adding its own features.
    • GitLab: GitLab is a web based Git-repository manager with wiki and issue-tacking features, using an open-source license, developed by GitLab Inc.

Moving away from just Issue and Bug Tracking Systems there are also Trouble ticket systems used by HELPDESKS. ServiceNow, Remedy, Salesforce, Samanage, Wrike, etc.